One Stop

Support services designed for modern learners

One Stop is proactive, powered by AI, and available 24/7. We complement your existing support team to quickly address learner challenges and guide them through to degree completion.

Inbound and outbound support for common student inquiries

AI-enabled, 24/7 support, powered by AWS Connect

Extensive financial aid expertise

Fully certified, highly trained agents

Full data transparency, including ROI

Best practice data protection and management

Address the causes of enrollment decline

Challenges with financial aid, student affairs, accounts, and other administrative tasks cause an increase in student stop out. One Stop provides a single point of contact for all of these types of inquiries, as well as proactive outreach, AI, and a team of expert agents who ensure that students receive timely support.

Leverage AI for increased efficiency

One Stop is powered by Amazon’s market-leading customer support technology, AWS Connect. This includes AI support for both voice and text, providing faster responses to learners and efficiency for your institution. As part of Encoura's commitment to responsible AI adoption, students can escalate their inquiries to a human agent at any stage during the interaction.

Here when you need us most

Our team works as an extension of yours, with the common goal of advancing student success. We provide 24/7 support and can even add extra resources during your busy periods to ensure that students don’t experience delays. As part of our partnership model, you will receive regular, detailed reporting spanning response times, student satisfaction, agent assessment, and much more.

Extensive expertise in financial aid

While One Stop covers the full breadth of student support inquiries, we understand that those related to financial aid take on particular importance for learners and correlate with retention metrics. We have a long history of partnering with institutions to make financial aid support readily available for students, including after hours and during rush periods where existing staff may struggle to meet demand.

"The partnership with the One Stop solution has been nothing short of extraordinary. Our Enrollment offices were overwhelmed with phone calls and students were not happy with our customer service. However, since partnering, the average call wait time is less than a minute and only a couple of minutes during peak days. In addition, students are excited to get answers to their questions 24/7, 365 days a year. One Stop is handling the majority of incoming calls, which allows our staff to focus on other responsibilities. Office morale is growing, and we’ve noticed a decrease in staff turnover since the implementation.”

Vice President, Enrollment and Student Services

Institutions Using One Stop