Quality Matters™ And Eduventures® Research Survey On Covid-19 Response Finds Chief Online Officers Planning For Improved Remote Learning This Fall

July 21, 2020

Amidst Announced Plans for Return to In-Person Instruction, CHLOE 5 Identifies Remote Instruction Successes, Key Challenges and Priorities for Quality Improvement in Higher Education

July 21, 2020 ​

In response to this year’s unprecedented shift to remote learning, Quality Matters and Eduventures® Research issued a special edition of the annual Changing Landscape of Online Education (CHLOE) Survey. CHLOE 5: A Special Pandemic Survey was administered to 308 chief online officers (COO) representing 2- and 4-year public, private and for-profit institutions.

The results — available in CHLOE 5: The Pivot to Remote Teaching in Spring 2020 and Its Impact — send a strong message. While many colleges and universities are announcing a return to campus for the fall, COOs know that forms of remote learning will play a major role in a socially distanced student experience. Over 80% of COOs are working on specific improvement to remote learning plans, including conversion to true online learning:

  • Thirteen percent improving remote instruction courses that need it
  • Thirty-five percent planning incremental improvement for all remote instruction courses
  • Eighteen percent gradually converting remote instruction courses to fully online learning
  • Seventeen percent converting all remote instruction courses to fully online learning

Only four percent of respondents indicated that their priority is returning to conventional in-person instruction as soon as feasible.

How Manageable was the Pivot to Remote Teaching at Your Institution?

The report also provides insight into the successes, challenges and priorities for quality improvement related to remote learning, including the tools and technologies deployed.

Despite widely observed deficiencies in remote courses as compared to fully online courses, schools with greater online learning experience were more likely to be positive about the logistics and perceived success of spring remote learning.

According to Richard Garrett, Eduventures Chief Research Officer and co-lead of the project, “The biggest challenge institutions faced was a lack of preparation — with many institutions reporting that neither faculty nor students were prepared for the sudden, unexpected pivot. Time was another issue. The need for academic continuity allowed for only a cursory conversion of courses.”

“While chief online officers acknowledge specific challenges, the majority portray a largely positive view of online learning in the wake of the pandemic crisis. Many also expressed optimism about the future of online learning, which should reassure the online community that some benefit will come from their hard work in these perilous times,” said Ron Legon, QM Executive Director Emeritus and co-lead of the CHLOE project.

As institutions look ahead and plan for the possibility that remote instruction or expanded online learning will continue into fall 2020 and beyond, COOs are outlining their priorities, which include:

  • Providing enhanced faculty development and training
  • Employing common tools and technologies
  • Setting minimum expectations for faculty-student interaction

“The CHLOE Report is the only publicly available resource that provides an unfiltered view of the online learning landscape through the lens of today’s higher education decision makers,” said Brad Gibbs, Chief Growth Officer at Archer Education, a CHLOE 5 platinum sponsor. “In our charter to accelerate growth for our partner institutions, Archer relies on the report for guidance in developing innovative marketing and enrollment services and strategies that align with the top opportunities and trends impacting today’s colleges and universities.”

This report was made possible through the support of platinum sponsors iDesign and Archer Education.

The principal authors of the report are Richard Garrett (Eduventures Research) and Ron Legon (Quality Matters) with contributing editors Eric Fredericksen (University of Rochester) and Bethany Simunich (Quality Matters).

Ron Legon and Richard Garrett are available for comment:

Ron Legon, Ph.D., Executive Director Emeritus, Quality Matters (rlegon@qualitymatters.org; 312.545.2325)

Richard Garrett, Eduventures Chief Research Officer, ACT | NRCCUA (rgarrett@eduventures.com; 617.704.8481)


About Quality Matters

Quality Matters (QM) is the global organization leading quality assurance in online and innovative digital teaching and learning environments. It provides a scalable quality assurance system for online and blended learning used within and across organizations. When you see QM Certification Marks on courses or programs, it means they have met QM Course Design Standards or QM Program Review Criteria in a rigorous review process.

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